Delivery
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock, we'll dispatch your order within 2-3 working days. Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA.
Orders will not be dispatched on public holidays, orders placed on these days will be send out within the next few business days.
Within New Zealand
Delivery is just $5.95. You can expect to receive your goods within 3 working days after we dispatch. We use NZ Post for all national deliveries.
International Shipping
Currently we ship product to South Korea, China and Japan. We use tracked Airmail for international deliveries.
South Korea, Japan: Tracked Airmail (7~10 days)
$10 first kg plus $10 per additional kg
There are daily restrictions to ship on items:
Health Supplement : Less than 6 items
Manuka Honey: Less than 5 kgs
You may incur import tax on an order with a total value over NZD $200
China: Tracked Airmail ( Within 14 days)
$5 first kg plus $5 per additional kg
There are daily restrictions to ship on items:
Health Supplement : Less than 11 items
Cosmetic Products: Less than 2 items
Manuka Honey: Less than 5 kgs
You may incur import tax on an order with a total value over NZD $250
Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Natur'ive accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand. We recommend you contact your local Customs Office for further information on import regulations in your country.
If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process.
In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame (NZ = 3 working days / international = 21 working days max - see table above) of our having emailed you confirmation of dispatch, please let us know.
