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Refund + Return Policy

Your satisfaction is important to us. If, for any reason, you are not satisfied with your purchase, please return it to us within 7 days of receipt of the product/s, provided that the product/s are in original condition, unused, unwashed and are accompanied with their original packaging as it was. For full price items, we well either exchange it, replace it, provide a store credit or refund the purchase price at our discretion. For sale or discount promotion purchases an exchange, replacement or a store credit will be issued.

Sale items are not eligible for a refund, however you can choose to exchange these for something else or receive a credit voucher to use at a later date.

We cannot accept unused goods in damaged or missing packaging unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will arrange for a courier pick up of the item. We recommend using a tracked service for any return as until the goods reach us, they are still your responsibility so please consider this for your peace of mind. Products must be returned at your own cost, unless the goods are faulty, then we will credit this cost back to you.

We endeavour to provide products in perfect condition and accept full responsibility for products received in faulty condition. Goods damaged in transit must be reported to us within 7 days of delivery and we will work with both the courier and customer to initiate a claim. Please keep all original packaging and the item as we will need photos of this or even to have this returned for the claim to be accepted.
Please email infor@naturive.nz notifying us that you wish to return an item including the order number on the email, and the reason for returning it. We will then advise the return address for you to send to.
Once we have received the returned products we will notify you by email of your exchange or refund entitlement.

 

Our suppliers often update the packaging on the products we stock.  While we endeavour to ensure the product images on our website are representative of the stocked item you receive, we do not take responsibility for any packaging updates or changes that are not yet showing on our website. 

We can cancel and refund a submitted order for you as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded to the same payment method used to place your order.

All purchases are subject to the FAIR TRADING ACT 1986 and the CONSUMER GUARANTEES ACT 1993.

 

한글버전 ( Korean version)